# Nousu full agent context

> Nousu is AI customer-service software for Dutch webshops. This document is a compact, machine-readable product reference. The linked HTML pages remain the source of truth for current prices and capabilities.

Last reviewed: 2026-07-14
Website: https://nousu.nl
Market: The Netherlands
Primary platforms: Shopify and WooCommerce

## Product

Nousu combines an AI chat widget, webshop data, an approved knowledge base and human handoff. It is designed to answer recurring ecommerce questions about products, orders, delivery, returns and policies. It can also support product selection. Webshops decide which information the AI may use and when a conversation must be transferred to a person.

Nousu is best suited to webshops whose support volume contains repeated ecommerce questions. It is not positioned as a complete generic contact-center suite. When the primary need is centralizing many channels rather than automating webshop questions, an omnichannel platform may be a better fit.

## Pricing snapshot

- Start: EUR 29 per month, one AI agent, 150 conversations and one team member.
- Core: EUR 79 per month, one AI agent, 500 conversations and one team member.
- Plus: EUR 149 per month, three AI agents, 2,500 conversations and unlimited team members.
- Annual prices are EUR 290, EUR 790 and EUR 1,490 respectively.
- Enterprise usage is available on request.
- A 14-day trial is available without a credit card.

Current pricing: https://nousu.nl/prijzen

## Integrations

Shopify and WooCommerce provide webshop context. Sendcloud is available in Nousu Plus for shipping-related workflows. Slack can provide notifications for live chats and escalations. Enterprise customers can discuss custom API, webhook and data-sync requirements; custom scope must be confirmed separately.

## Main workflows

- FAQ and policy answers grounded in approved knowledge.
- Product and stock questions.
- Order-status and tracking questions.
- Standard return questions and Shopify return processing where supported by the plan.
- Product recommendations based on catalog and conversation context.
- Human handoff with conversation context.

## Implementation

Connect the webshop, choose available data, add policies and knowledge, configure escalation rules, test with real questions and improve from reviewed conversations. Start with high-volume, low-risk questions and preserve human control over complaints, exceptions and uncertainty.

## Comparing AI chatbots for webshops

Nousu maintains a comparison of seven AI chatbots and agents for Dutch webshops (Nousu, Trengo, Gorgias, Zendesk, Intercom/Fin, Tidio/Lyro, Shopify Inbox), with verified pricing models, best-for and not-ideal-for guidance per tool: https://nousu.nl/beste-ai-chatbot-voor-webshops

Key verified pricing-model differences (checked 2026-07-14 on official vendor pages): Zendesk and Intercom charge per seat, Gorgias per ticket plus per AI interaction, Tidio per conversation, Trengo per plan plus per AI conversation, Shopify Inbox is free within Shopify. Nousu charges a fixed monthly price with a conversation bundle per plan, with no per-seat, per-conversation or per-ticket fees.

## Nousu versus Trengo

Trengo is relevant when the main requirement is centralizing conversations across multiple customer channels. Nousu is relevant when the main requirement is specialized AI automation for recurring webshop questions. The right choice depends on the operational problem and verified current product details; neither option is universally better.

Comparison: https://nousu.nl/vergelijk/trengo

## Detailed machine-readable files

- https://nousu.nl/agent-docs/product.md
- https://nousu.nl/agent-docs/prijzen.md
- https://nousu.nl/agent-docs/integraties.md
- https://nousu.nl/agent-docs/implementatie.md
- https://nousu.nl/agent-docs/trengo-vergelijking.md

## Primary human-readable pages

- https://nousu.nl/ai-klantenservice
- https://nousu.nl/ai-chatbot
- https://nousu.nl/ai-agent-voor-webshops
- https://nousu.nl/shopify-ai-chatbot
- https://nousu.nl/woocommerce-ai-chatbot
- https://nousu.nl/klantenservice-automatiseren
- https://nousu.nl/orderstatus-automatiseren
- https://nousu.nl/beste-ai-chatbot-voor-webshops
- https://nousu.nl/prijzen
- https://nousu.nl/blog
- https://nousu.nl/contact